Training and consultancy that focuses on the results you need
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Training and consultancy that focuses on the results you need
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Charles M Lines MBILDCURRICULUM
VITAE Tel: 01474 812
678 Mob:
07785 355 369 E
– Mail: charleslines@tiscali.co.uk
Current Position: Independent
Management & Training Consultant (June 2003 to Present)
Current and Past Clients: 1/The
National School of Government: delivery of consultancy skills, time
management, mind mapping, creative thinking and partnership working programmes. 2/Government
Operational Research Service: design and delivery of presentation skills
programme. 3/HM
Customs and Excise: design of team business planning process; motivation, stress
and risk management sessions; an assessors’ workshop for trainers that assess
staff against national standards. 4/Office
of the Deputy Prime Minister: provision of a one - day conference for senior
managers designed to clarify vision and priorities, identify and improve
linkages between various teams and divisions, identify specific areas for
improvement across the organisation.
5/CAPITA Learning and Development: delivery of consultancy skills, writing, coaching, delegation, presentation and advanced presentation skills, customer service, interpersonal skills, training needs/evaluation, facilitation skills, team leadership, assertiveness and interview skills programmes. 6/Revenue and Customs Prosecution Office: analysis of findings from an organisational staff survey and preparation of the final report. 7/HM Prison Service: design and delivery of personal development, leadership and business skills events for 'Respect' (The HM Prison Service organisation that exists to confront and eliminate racism and discrimination). 8/Ripa International: delivery of effective negotiation skills, problem solving and decision making, stress, time management and exit interviewing programmes for Qatar Petroleum and other related energy companies. 9/EU-India Trade and Investment Development Programme: Senior Customs Consultant responsible for the preparation and delivery of a trader outreach training programme. 10/European Technical Assistance Programme for Vietnam: International Expert responsible for the preparation and delivery of a management and coaching skills programme for Vietnamese customs officers. 11/Northern Ireland Office, Stormont: design and delivery of a lateral thinking programme. 12/Government Office for the West Midlands: review of administrative functions within a key Directorate. 13/North Yorkshire County Council: design and delivery of a series of partnership working master classes. 14/Her Majesty's Revenue and Customs: design and delivery of a series of creative problem solving master classes. 15/Civil Service Core Learning Programme: design and delivery of a series of creative problem solving master classes and delivery of motivating others through change master classes. 16/Civil Service Live 2011: delivery of a presentation about being creative in times of turmoil and change. 17/Brunei Darussalam, Indonesia, Malaysia, Philippines East Asean Growth Area: Design and delivery of a trade outreach and presentation skills programme for Indonesian and Philippine customs officers.
Previous Positions: Head of Corporate Training – Office for Standards in Education (December
2001 to June 2003)
Responsibilities: 1/Create,
develop and implement OFSTED’s training and development strategy. 2/Develop
and maintain a network of regional training co-ordinators. 3/Design
and deliver bespoke training programmes as required. 4/Engage
and monitor external training providers. 5/Evaluate
the effectiveness of training and development programmes. 6/Offer
advice concerning training and development to the Directors of OFSTED as
required. Examples of Work Undertaken: 1/Conducted
an organisation wide training needs analysis. 2/Prepared
a cross - OFSTED corporate programme of training and development. 3/Prepared
a systematic training evaluation process. 4/Developed
an organisation wide numeracy and literacy strategy. 5/Designed,
commissioned and delivered bespoke skills programmes as and when required. 6/Prepared
OFSTED for IIP re-assessment. 7/Reviewed
and improved current induction processes for Her Majesty’s Inspectors of
Schools. 8/Developed
OFSTED’S e – learning capability by encouraging the development of blended
training programmes involving classroom, computer and work place learning. Previous Positions Continued: Training
and Development Consultant at The Civil Service College (September
1996 to December 2001) Responsibilities: 1/Research,
develop and deliver management and personal development programmes tailored to
the needs of individual organisations. 2/Research,
develop, update and deliver the Civil Service College’s portfolio of
developmental programmes. 3/Contribute
to the continuing development of the Civil Service College’s customer base by
seeking opportunities to develop and offer new, relevant and imaginative
developmental programmes to existing and potential clients. Examples of Work Undertaken: 1/Researched,
designed and delivered a management and personal development programme for the
managers and staff of the Government Office for the North West (this included
senior and junior managers and support staff). 2/
Researched, designed and delivered a change and quality management programme for
the Italian Ministry of the Interior. 3/Researched,
designed and delivered developmental programmes for support and administrative
staff working in the private and public sector. 4/Researched,
designed and delivered a management development programme for the DVLA in
Swansea, South Wales. 5/Researched,
designed and delivered an empowerment programme for middle managers. 6/Contributed
to the design and delivery of a management development programme for senior
managers of the Latvian Civil Service. 7/Researched,
designed and delivered an administrative skills programme for a South African
Ministerial Private Office. 8/Researched,
designed and delivered a two day collaborative working programme for senior
managers in the public service. Previous Positions Continued: Internal Consultant with HM Customs and
Excise (July 1993 to September 1996) Responsibilities:
1/The
Management of a team of training and development consultants. 2/The
design and delivery of tailored team building events. 3/The
design and delivery of work based developmental programmes e.g. Self Managed
Learning. 4/The
evaluation and improvement of developmental programmes. Examples of Work Undertaken: 1/Set
up a structured developmental pathway for my training and development
consultants and ensured that they were given tasks and projects which
contributed to the organisation's training and development strategy. 2/Designed
events for operational teams undergoing a great amount of change. Ensured that
the events addressed the needs of the organisation, the team itself and its
individual members. 3/Helped
to design and deliver a programme of self managed learning which encouraged
people to think of the task of learning as part of their everyday
responsibilities, not as something separate from the real world. 4/Built
evaluation processes into the programmes that I designed so it was not perceived
as an afterthought. Agreed measures of success with my clients at the beginning
of the process and used these measures as the basis for on going and final
evaluation.
Previous Positions Continued: Full Time Classroom Trainer for HM
Customs and Excise (October
1988 to July 1993) Responsibilities: 1/Delivery
of induction training for managers and support staff. 2/Design
and delivery of skills programmes: ·
Customer
service ·
Effective
writing ·
Agenda
and minute writing ·
Coaching
and mentoring ·
Time
management 3/Delivery
of staff appraisal training. 4/Delivery
of interview skills training (recruitment and appointment). Examples of Work Undertaken: 1/Redesigned
the induction course for Higher Executive Officers so that it more closely met
the requirements of staff new to the grade. 2/Ran
Customer Service courses which were tailored to the needs of individual clients
(preparation for these events included interviews with managers and
staff).
3/Introduced
a new appraisal and development system to the London Region of HM Customs and
Excise. Oversaw the provision of staff appraisal training for all London staff.
As well as classroom delivery I was involved in the recruitment, development and
management of a pool of staff appraisal trainers. 4/Acted
as a trainer and assessor of recruitment and promotion interview panels. This
involved training and assessing senior civil servants and working along side
experienced independent consultants. Previous Positions Continued: Secondment to Personnel Head Quarters -
HM Customs and Excise (April 1992 to July 1992) Responsibilities: 1/To
contribute to the design and implementation of an appraisal and development
system with particular responsibility for the researching and drafting of HM
Customs and Excise core behavioral competencies. 2/To
research the use of behavioral competencies in the creation of job profiles. 3/To
draft guidance re. the effective formulation and use of job profiles.
Examples of Work Undertaken: 1/Helped
to formulate the project plan and methods to be used during the project (with
particular responsibility for the interviewing processes to be adopted). 2/Undertook
a large number of structured interviews with staff at all levels of the
organisation to gather raw data for analysis. 3/Helped
to analyse the information from the interviews and identified those behaviours
and competencies most important to the organisation's effectiveness. 4/Contributed
to a report, which outlined the major core competencies and their
characteristics and gave recommendations about how to best integrate a
competency system into the organisation's appraisal and development system. 5/Wrote
a report, which outlined how behavioral competencies could be effectively
incorporated into job profiles. General Educational Qualifications BA (Hons.) Music A
Level English, A Level Music O
Level English Language, O Level Physics, CSE (grade 1) Biology Professional Training and
Qualifications: Certificate in Consultancy Skills Certificate in Counselling Skills The
Training Foundation Certificate in Training Delivery Skills Accredited
to use and interpret the "Firo B" psychometric test Accredited
to use and interpret TMS "Team Management Profile and Types of Work
Index" Accredited to use and interpret EQ (Emotional Intelligence) questionnaires Accredited
to use and interpret the Change Style Indicator questionnaire I have also attended the following
programmes: Basic and Enhanced Trainer Skills Facilitation
Skills Workshop Consultancy
Skills Developing
Consultancy Skills (Civil Service College) Soft
Systems methodology Methods
of Interpersonal Skills Training Process
Intervention Workshop Gestalt
Workshop NLP
Workshop Action
Learning Workshop (Civil Service College) Other Relevant Experience Not Mentioned
Elsewhere:
1/Delivery
of development
and assessment workshops for management trainers These
workshops were designed to help developmental and management trainers gain
confidence and realise their potential through enhancing their self awareness
and knowledge of personal strengths, qualities and areas for development. The
courses were very experiential and facilitative in style. 2/Tutoring
interview skills trainers These
programmes were multi - layered. Firstly the new trainers would need to be
tutored in the appropriate knowledge and skills and then they would have to be
led through a live event where they trained actual interview panels. Only after
the new trainers had successfully completed both the stages were they recognised
as competent. The style of this training had at times to be very directive and
the criteria for selection of both trainers and interview panellists clearly
understood and adhered to. 3/Tutoring
staff appraisal trainers Here
trainers needed to be tutored in a mix of directive and facilitative skills. The
directive skills were needed to ensure that each course participant understood
clearly how the appraisal system worked and their obligations as managers and
jobholders. The facilitative skills were needed to ensure that participants’
fears and frustrations about the changes could be aired, acknowledged and
addressed appropriately. |
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